During a busy time, if a loyal customer is chatting while another customer needs help, what is the most professional reaction?

The most professional reaction in this scenario is to politely ask the loyal customer to hold on while you help the other customer. This approach demonstrates respect for both customers’ needs and acknowledges the importance of providing timely assistance. By addressing the other customer's need for help without dismissing the loyal customer, you can maintain a positive interaction with both parties.

This method shows strong customer service skills, as it balances the need to help those who may require immediate assistance with the recognition of the existing relationship with the loyal customer. It is also an effective way to manage multiple interactions in a busy environment, ensuring that all customers feel valued.

While informing the loyal customer that you need to assist another customer is a valid approach, it might come off as dismissive. Politely asking them to hold on allows for a more courteous transition between customers. Ignoring the other customer or asking a coworker to intervene can lead to potential dissatisfaction, as it can imply that their needs are secondary or not a priority in that moment.